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Boost engagement and increase conversions by identifying friction points and missed opportunities with a UX audit.
Our UX audit helps digital teams identify usability issues, spot interface inconsistencies, and remove friction from key journeys, so users keep moving forward and not dropping off. Whether they’re skipping features, abandoning tasks, or over-relying on support, we’ll pinpoint what’s working, what’s not, and what to do about it. From behavioural insights to design system gaps, it’s a full sweep of your product experience.
Benefits:
No vague suggestions or pages of theory. Get practical, easy-to-implement UX recommendations your team can implement.
Every insight is tied back to your goals. Because smart UX isn’t just about flow, it’s about driving real, business results.
Whether you’re redesigning or refining, a UX audit shows you what to fix, what to keep, and where to focus next.
A professional UX audit helps you prevent churn, improve customer retention, and deliver better product experiences.
of online users say that easy navigation is the most important website feature (Clutch, 2024).
of your sales revenue could drain through bad UX (AppsFlyer, 2025).
of users are less inclined to use an application again after encountering performance problems (Baymard Institution, 2024).
We audit digital products to uncover usability issues, design gaps, and missed business opportunities. Whether part of a larger project or standalone audit, our approach blends data, research and expert recommendations to drive results.
Our UX audit process includes:
A clear, expert-led process that delivers actionable and impactful recommendations, fast. Here’s what makes our process stand out:
Got questions? We have you covered, if you have more please feel free to reach out.
What is a UX audit?
A UX audit is a deep dive into your product’s usability, designed to uncover friction points, conversion blockers, and design gaps.
How long does a UX audit take?
Most UX audits take 3 to 6 weeks, all depending on product complexity and scope.
Who is a UX audit for?
We work with digital product teams and businesses looking to improve their user experience and product performance.
When should I get a UX audit?
When growth stalls, churn spikes, or before a big new push. Or simply when something feels... off.
What do I get in the final UX audit report?
You’ll receive a prioritised report with annotated screenshots, recommendations, supporting data, and a roadmap for UX improvements.