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Real users. Real feedback. Real results.

User Testing for Digital Products.

Improve your product experience with insights from real people doing real tasks.

Get user feedback
Trusted by leading brands
Overview

Your product might look great on paper, but how does it perform in the hands of your users? Usability testing helps pin point where users get stuck, confused or frustrated.

Our skilled team helps identify what works, and what doesn’t. We uncover friction, validate flows, and help streamline your user experiences. Because if one user is confused, chances are many others are too, and that could mean lost customers.

Benefits:

  • Identify UX & UI friction points to avoid loss in revenue
  • Optimise for user confidence and satisfaction
  • Validate new features and design changes
  • De-risk product decisions with real user feedback
  • Improve product-market fit with user-led insights
  • Save time and cost by avoiding rework
  • Reduce support load through better UX & UI
  • Based on user insights prioritise high-impact improvements
Book a user testing session

Think your product is intuitive?

Validate your assumptions through user testing. Usability issues often hide in plain sight. These red flags are your early warning signs:

Users aren’t completing key tasks

If users drop off before checkout, skip onboarding, or abandon forms, something’s off. User testing can pin point exactly where and why.

Indecision about  UX decisions?

When you’re stuck in 'what if' loops, testing breaks the indecision cycle. Real feedback brings clarity and confidence to your decisions.

Support tickets are piling up?

If your support team answers basic task questions, it’s a UX issue. User testing reveals the confusion so you can fix it. It will cut support costs and letting your team focus on what matters.

You’re planning a major release

Launching without testing is a gamble. User testing helps validate UX flows, features, and designs before they go live.

Why should I do User Testing?

See through the users eyes

User testing captures how users interact with your product. You'll see what works, what doesn't and prioritise changes based on user impact.

Get answers, not opinions

Forget internal assumptions. Testing gives you direct, unbiased feedback that makes product decisions easier and faster.

Avoid costly rework

Catching problems early saves time, budget, and engineering hours. A few days of testing can prevent months of fixing.

Validate critical paths to increase growth

From onboarding to checkout, we help optimise the journeys that drive growth, conversion, and retention.

Usability affects your bottom line

User testing is as much about delight as it is about generating business results. It gives your team clear insights to make smarter product decisions, faster.

85%

Testing with just 5 users can uncover 85% of usability issues (NNGroup, 2023).

70%

of online businesses fail due to poor usability (Uxeria, 2024).

55%

Only 55% of companies test UX, and it shows. They lead on satisfaction and success (UXCam, 2025).

Get real feedback from real users
Overview

Let’s uncover what’s holding your product back

When it comes to user testing, every test is custom-built around your product, goals, and users.

Here's what you can expect:

  • Understand your product and business goals
  • Plan and build test scenarios
  • Facilitate moderated or unmoderated sessions
  • Analyse feedback and identify friction points and quick wins in order of severity
  • Map findings to business impact
Talk to us

User testing with confidence

We’ve built our user testing service to be as thoughtful and thorough as the products we work on. Here’s what makes our process stand out:

We focus on what matters

We don’t test for the sake of it. Every session is designed to get actionable insights that support your product roadmap.

Strategic UX guidance

Our team goes beyond identifying issues. We analyse their impact on user behaviour and business goals, providing actionable steps to resolve them effectively.

Fast, focused delivery

We deliver rapid, thorough testing within a two-week cycle, ensuring actionable insights without sacrificing quality or your team’s momentum.

Built for digital product teams

Whether you’re launching, scaling, or refining your product, we integrate seamlessly with product, design, and development workflows.

Digital products we’ve helped bring to launch

These red flags are signs that your product experience needs a second look.

A smartphone displaying the home screen of grocery delivery app Pick n Pay asap!. It shows an estimated delivery time at the top, a location selector, a search bar, a promotional banner for Father's Day, and quick-access icons for shopping aisles like 'Deals' and 'Fresh fruit & vegetables'.
E-Commerce
Pick n Pay asap!

The ultimate

shopping experience

Learn More
A smartphone displaying the dashboard of car insurance app Blink by MiWay. It greets the user, 'Monica', and shows her active cover for a 2021 Volkswagen Polo. The screen includes links to 'Submit a Claim' and 'View Trips', along with an 'Estimated Cashback' section.
insurance
Blink By Miway

A smooth ride

to car cover

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health & fitness
virgin active

A connected

experience inside

and outside gym

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Frequently asked questions

Got questions? We have you covered, if you have more please feel free to reach out.

What is a user testing?

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User testing is the process of observing real users as they interact with your product. It helps identify where people struggle, what works well, and how to improve the experience.

How long does a user testing project take?

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Most user testing projects are on average completed within a 3-4 week timeframe. Larger or more complex flows may require a longer setup.

Who runs the user testing sessions?

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Our team will facilitate the entire user testing process, from goal-setting and task creation to session moderation.

We can assist with recruiting testers if needed, but in many cases, you’ll know your users best. Involving your users can lead to more meaningful insights.

Do we need to be live to test?

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No. We can run tests on prototypes, staging environments, or even early designs. The goal is to learn before it’s too late to change.

What can we expect from user testing?

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After some thorough user testing, you will receive a prioritised report with findings, annotated screenshots, and recommendations your team can act on immediately.

Want to know how your users are really using your product?

Let us help you put your product in front of real users and turn their feedback into design decisions that unlock better product outcomes.

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